Last updated: April 3, 2026
Welcome to Pawprint. These Terms of Service ("Terms") govern your use of the Pawprint mobile application and related services (the "Service") operated by Osprey Technology LLC ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
Pawprint is a marketplace that connects pet owners ("Customers") with pet service providers ("Providers"). Services offered through the platform may include dog walking, pet sitting, grooming, boarding, daycare, and other pet care services. Pawprint acts as a platform to facilitate these connections and does not itself provide pet care services.
You must be at least 18 years old to create an account and use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to keep your information up to date.
As a Customer, you agree to:
As a Provider, you agree to:
Providers are independent contractors and not employees of Pawprint. You are solely responsible for your own tax obligations, insurance, and compliance with applicable laws.
Providers who offer pet care services through Pawprint assume full and sole responsibility for the safety, health, and welfare of any animal entrusted to their care during the performance of services. This includes, without limitation, responsibility for proper supervision, safe handling, appropriate containment, and prompt veterinary attention if needed. Providers agree to maintain any insurance, licenses, or certifications required by applicable law for the services they offer. In the event of injury, illness, death, escape, loss, or any other harm to an animal during or resulting from services arranged through the Platform, the Provider bears sole liability. Pawprint does not supervise, direct, or control the performance of services and assumes no responsibility for the actions or omissions of Providers.
Providers are solely responsible and liable for any injury, damage, or harm caused by an animal in their care to any third party, including but not limited to other people, other animals, or property. This includes incidents occurring during walks, transportation, outdoor activities, or any other situation in which the Provider has custody or control of the animal. Providers are strongly encouraged to carry appropriate liability insurance to cover such incidents.
Providers acknowledge that pet care services involve inherent risks to their own personal safety, including but not limited to bites, scratches, allergic reactions, falls, and other physical injuries. Providers assume full responsibility for their own health and safety while performing services. Pawprint and Osprey Technology LLC are not responsible for any injuries, illness, or harm sustained by Providers during the course of providing services arranged through the Platform. Providers are encouraged to carry appropriate personal and health insurance coverage.
By booking services through Pawprint, pet owners acknowledge and accept the inherent risks involved in entrusting their animals to third-party service providers, including but not limited to risks of injury, illness, escape, behavioral incidents, and interactions with other animals. Pet owners agree to provide accurate and complete information about their pets, including health conditions, behavioral tendencies, dietary needs, and any known aggression or anxiety. Pet owners acknowledge that Pawprint is a technology platform that facilitates connections between pet owners and independent service providers and that Pawprint does not guarantee, warrant, or ensure the quality, safety, or outcome of any services. Any claims, disputes, or legal actions related to the care, injury, loss, or death of an animal must be directed solely at the service provider and not at Pawprint, Osprey Technology LLC, or any of its affiliates, officers, employees, or agents.
By using the Pawprint platform, pet owners certify and represent that:
Pet owners assume full responsibility and liability for any incidents, injuries, bites, or health-related events arising from failure to maintain required vaccinations. Pet owners agree to indemnify and hold harmless Pawprint, Osprey Technology LLC, and any service providers from claims, damages, or expenses resulting from unvaccinated or inadequately vaccinated pets. If a service provider requires vaccination records as a condition of service, the owner is responsible for providing accurate and current documentation prior to the scheduled service.
Providing false or fraudulent vaccination records may result in immediate account suspension or termination. Pawprint reserves the right to verify vaccination records and to suspend bookings if records are found to be invalid, expired, or fraudulent.
Service providers may require vaccination records as a condition of accepting bookings. Providers who disable the vaccination record requirement acknowledge and accept the associated risks. Pawprint does not independently verify the authenticity of vaccination records, and providers are encouraged to review all submitted records.
All payments are processed securely through Stripe. Key payment terms:
Cancellation terms are as follows:
You agree not to:
Pawprint is a marketplace platform that facilitates connections between Customers and Providers. We do not guarantee the quality, safety, or legality of services offered by Providers. To the fullest extent permitted by law:
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
You agree to indemnify, defend, and hold harmless Osprey Technology LLC, its officers, directors, employees, agents, and affiliates ("Pawprint Parties") from and against any and all claims, demands, suits, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your interactions with other users, including any services provided or received through the Platform; (d) any dispute between you and another user; (e) your negligence, willful misconduct, or violation of any applicable law; or (f) any injury, illness, death, loss, or damage to any person, pet, or property arising from services arranged through the Platform. This indemnification obligation survives termination of your account and these Terms.
If a dispute arises between a Customer and Provider, we encourage both parties to first attempt to resolve it through direct communication. If a resolution cannot be reached, either party may contact Pawprint at support@pawprint.company for mediation assistance.
For disputes between you and Pawprint, you agree to first attempt to resolve the matter informally by contacting us. If informal resolution is not possible, any legal claims shall be resolved through binding arbitration, except where prohibited by law.
The Pawprint name, logo, and all related branding, design elements, and content are the intellectual property of Osprey Technology LLC. You may not use our trademarks, logos, or branding without prior written consent. Content you upload to the Service (such as profile photos or reviews) remains yours, but you grant us a non-exclusive license to display it within the platform.
We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms or for any conduct that we determine, in our sole discretion, is harmful to the platform, other users, or animals. You may also delete your account at any time by contacting us.
Upon termination, your right to use the Service ceases immediately. Any outstanding payments owed to Providers will still be processed.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms shall be brought in the courts located in North Carolina.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms within the app and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
If you have questions about these Terms, please contact us at:
Osprey Technology LLC
Email: support@pawprint.company
Phone: (980) 352-8919