Terms of Service

Last updated: June 9, 2026

Welcome to Pawprint. These Terms of Service ("Terms") govern your use of the Pawprint mobile application, the Pawprint websites, and related services (collectively, the "Service" or the "Platform") operated by Osprey Technology LLC ("Pawprint," "we," "our," or "us"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

Please read these Terms carefully. They include disclaimers of warranties, limitations of liability, an assumption of risk, a release of claims, and a binding arbitration provision with a class action waiver (Section 19) that affect your legal rights.

1. Description of Service

Pawprint is a marketplace that connects pet owners ("Customers") with independent pet service providers ("Providers"). Services offered through the platform may include dog walking, pet sitting, grooming, boarding, daycare, and other pet care services. Pawprint acts solely as a technology platform to facilitate these connections. Pawprint does not itself provide pet care services, does not employ Providers, and does not supervise, direct, or control the services Providers perform. Providers and Customers contract directly with each other; Pawprint is not a party to those agreements.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to create an account and use the Service. By creating an account, you represent that you meet these requirements. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to keep your information up to date. You may not transfer your account to anyone else, create an account using false information, or create an account on behalf of someone who is not permitted to use the Service.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Pawprint app and Service for your personal use in accordance with these Terms. We may suspend or limit your access at any time as described in Section 21 (Termination).

3. Customer Responsibilities

As a Customer, you agree to:

Provide accurate and complete information about your pets, including any health conditions, behavioral issues, bite history, aggression, anxiety, or special needs
Ensure your pets are up to date on vaccinations as required by your local jurisdiction
Treat Providers with respect and communicate clearly about your expectations
Pay for services in full through the platform
Leave honest and fair reviews based on your actual experience

Emergency Veterinary Care

If a pet in a Provider's care appears to require urgent veterinary attention and the Customer cannot be reached after reasonable attempts, the Customer authorizes the Provider to obtain reasonable emergency veterinary care for the pet. The Customer is solely responsible for all costs of veterinary care for their pet. Pawprint is not responsible for any decisions made, actions taken, or costs incurred in connection with veterinary care.

4. Provider Responsibilities

As a Provider, you agree to:

Complete the identity verification process during onboarding
Provide services as described in your listings and as agreed upon during booking
Maintain appropriate qualifications, insurance, and licenses as required by your local jurisdiction
Communicate promptly with Customers about bookings, changes, or concerns
Treat all animals in your care with kindness and professionalism
Report any incidents, injuries, or concerns to both the Customer and Pawprint promptly

Providers are independent contractors and not employees, agents, joint venturers, or partners of Pawprint. Nothing in these Terms creates an employment or agency relationship. Providers are solely responsible for their own tax obligations (including self-employment taxes and any tax reporting), insurance, and compliance with applicable laws. Providers set their own listings, availability, and manner of performing services.

To receive payouts, Providers must create and maintain an account with our payment processor, Stripe, and agree to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service. Pawprint is not responsible for Stripe's services. Tax documents (such as Form 1099-K), where required, are issued through Stripe.

As a condition of listing services, Providers must also accept the Provider Agreement presented in the app, which confirms the responsibilities and liability allocation described in Section 6.

5. Identity Verification; No Background Checks; No Endorsement

Provider onboarding includes verification of a government-issued photo ID through our verification partner (Stripe Identity), and accounts may display phone and email verification indicators. Identity verification is limited in scope: it is not a criminal background check, reference check, qualification review, or any other form of vetting, and Pawprint does not conduct background checks on users. Verification badges, reviews, search rankings, "recommended" placements, and similar features are informational only and are not an endorsement, certification, or guarantee of any user. You are solely responsible for evaluating other users before engaging with them, and for deciding whether to book, accept, or continue any service.

6. Animal Welfare and Provider Liability

Providers who offer pet care services through Pawprint assume full and sole responsibility for the safety, health, and welfare of any animal entrusted to their care during the performance of services. This includes, without limitation, responsibility for proper supervision, safe handling, appropriate containment, and prompt veterinary attention if needed. Providers agree to maintain any insurance, licenses, or certifications required by applicable law for the services they offer. In the event of injury, illness, death, escape, loss, or any other harm to an animal during or resulting from services arranged through the Platform, the Provider bears sole liability. Pawprint does not supervise, direct, or control the performance of services and assumes no responsibility for the actions or omissions of Providers.

Providers are solely responsible and liable for any injury, damage, or harm caused by an animal in their care to any third party, including but not limited to other people, other animals, or property. This includes incidents occurring during walks, transportation, outdoor activities, or any other situation in which the Provider has custody or control of the animal. Providers are strongly encouraged to carry appropriate liability insurance to cover such incidents.

Providers acknowledge that pet care services involve inherent risks to their own personal safety, including but not limited to bites, scratches, allergic reactions, falls, and other physical injuries. Providers assume full responsibility for their own health and safety while performing services. Pawprint and Osprey Technology LLC are not responsible for any injuries, illness, or harm sustained by Providers during the course of providing services arranged through the Platform. Providers are encouraged to carry appropriate personal and health insurance coverage.

7. Assumption of Risk; Release

By booking services through Pawprint, pet owners acknowledge and accept the inherent risks involved in entrusting their animals to third-party service providers, including but not limited to risks of injury, illness, escape, behavioral incidents, and interactions with other animals. Pet owners agree to provide accurate and complete information about their pets, including health conditions, behavioral tendencies, dietary needs, and any known aggression or anxiety. Pet owners acknowledge that Pawprint is a technology platform that facilitates connections between pet owners and independent service providers and that Pawprint does not guarantee, warrant, or ensure the quality, safety, or outcome of any services. Any claims, disputes, or legal actions related to the care, injury, loss, or death of an animal must be directed solely at the service provider and not at Pawprint, Osprey Technology LLC, or any of its affiliates, officers, employees, or agents.

You further acknowledge that using the Service may involve in-person interactions with people you do not know, including meet-and-greets and service handoffs at homes or in public places, and you assume all risks arising from those interactions. You agree to use reasonable judgment and take reasonable precautions when interacting with other users.

Release

To the fullest extent permitted by applicable law, you release Pawprint, Osprey Technology LLC, and their officers, directors, employees, agents, and affiliates from any and all claims, demands, damages (actual, consequential, or otherwise), losses, and liabilities of every kind and nature, known and unknown, suspected and unsuspected, arising out of or in any way connected with disputes between you and other users, services arranged through the Platform, or any act or omission of another user. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Residents of other jurisdictions waive any comparable statute or doctrine to the extent permitted by law.

8. Pet Vaccination Requirements

Owner Certification

By using the Pawprint platform, pet owners certify and represent that:

All pets registered on the platform are current on rabies vaccination as required by applicable state and local laws
All vaccination records uploaded to the platform are authentic, accurate, and current
The owner will maintain current vaccinations for the duration of any active bookings or service engagements

Vaccination Liability

Pet owners assume full responsibility and liability for any incidents, injuries, bites, or health-related events arising from failure to maintain required vaccinations. Pet owners agree to indemnify and hold harmless Pawprint, Osprey Technology LLC, and any service providers from claims, damages, or expenses resulting from unvaccinated or inadequately vaccinated pets. If a service provider requires vaccination records as a condition of service, the owner is responsible for providing accurate and current documentation prior to the scheduled service.

Consequences of Misrepresentation

Providing false or fraudulent vaccination records may result in immediate account suspension or termination. Pawprint reserves the right to verify vaccination records and to suspend bookings if records are found to be invalid, expired, or fraudulent.

Provider Vaccination Record Policies

Service providers may require vaccination records as a condition of accepting bookings. Providers who disable the vaccination record requirement acknowledge and accept the associated risks. Pawprint does not independently verify the authenticity of vaccination records, and providers are encouraged to review all submitted records.

9. Payments, Fees, and Tips

All payments are processed securely through Stripe. By providing a payment method, you authorize us and Stripe to charge it for bookings, tips, and any other amounts you approve in the app. Key payment terms:

Payment Hold: When a Customer books a service, their payment method is authorized and the amount is held. The payment is captured (charged) in connection with the provider accepting or completing the service; if a booking is declined or cancelled before capture, the hold is released. Holds and refunds may take 5–10 business days to appear on your statement, depending on your bank.
Platform Fee: Pawprint charges Providers a platform fee on each transaction, deducted from the Provider's payout. The current default fee is 10% of the booking total; the fee rate applied to a booking is shown in the app and is locked in when the booking is created. Details are published in our Help Center. We may change the default fee rate from time to time; changes apply only to bookings created after the change. This fee covers platform maintenance, customer support, and the tools we provide.
Payment Processing Fees: Payment processing fees charged by Stripe are also deducted from the Provider's payout, in addition to the platform fee. The amount shown in the app before capture is an estimate based on Stripe's standard card rate; the final deduction reflects Stripe's actual fee for the transaction.
Provider Payouts: Providers receive payments to their connected bank account via Stripe, minus the platform fee and payment processing fees. Payout timing is subject to Stripe's processing schedule.
Tips: Customers may tip a Provider after a completed service. Pawprint does not take a platform fee on tips; payment processing fees are deducted from the tip, so the Provider receives the tip amount minus payment processing. A minimum tip amount applies and is shown in the app. If you have a saved payment method from a prior booking, you authorize us to charge your saved payment method for tips you initiate; otherwise you will be asked to confirm payment.
Saved Payment Methods: When you pay for a booking, your payment method may be securely saved with Stripe so you can use it for future payments and tips that you initiate. We do not store full card numbers on our servers.
Accepted Methods: We accept Apple Pay and major credit and debit cards through Stripe (and Google Pay where available).
Off-Platform Payments: All payments for services arranged through Pawprint must be made through the platform. Soliciting or making payments outside the platform deprives both parties of the platform's payment protections and is grounds for account termination.

10. Cancellation Policy

Cancellation terms are as follows:

Customer Cancellation: Customers may cancel a booking free of charge up to 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may be subject to a cancellation fee; any such fee will be disclosed in the app before you confirm the cancellation.
Provider Cancellation: Providers should avoid cancelling confirmed bookings. Repeated cancellations may result in reduced visibility on the platform or account suspension.
Refunds: If a service is not completed as described, Customers may request a refund by contacting us at support@pawprint.company or by using the dispute option in the app on a completed booking. We will review each case and issue refunds at our discretion. Refunds are returned to the original payment method.

11. Prohibited Conduct

You agree not to:

Use the Service for any unlawful purpose
Arrange payments outside of the Pawprint platform to circumvent fees
Share or solicit contact information for the purpose of taking transactions off the platform
Create fake accounts, reviews, or listings, or manipulate reviews or ratings
Harass, threaten, or discriminate against other users
Misrepresent your qualifications, identity, or services
Abuse, neglect, or endanger any animal (we may report suspected animal abuse to authorities)
Attempt to reverse engineer, decompile, or disrupt the Service
Scrape, crawl, or collect data from the Service without authorization
Use the Service to promote unrelated products or services
Circumvent or attempt to circumvent any safety, moderation, or security feature of the Service

12. User Content and Reviews

You retain ownership of the content you submit to the Service, such as profile photos, pet photos, listings, reviews, and messages ("User Content"). By submitting User Content, you grant Osprey Technology LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting), display, and distribute that content for the purposes of operating, providing, improving, and promoting the Service, including in share links and previews generated by the Service. This license ends when your content is deleted from the Service, except where content has been shared with others who have not deleted it, or where retention is required by law.

You represent that you own or have the necessary rights to the User Content you submit and that it does not violate anyone else's rights or any law. Reviews and profile information are visible to other users and, in some cases, publicly. Reviews must be honest, based on your actual experience, and must not contain unlawful, defamatory, or abusive content.

We have no obligation to monitor User Content, but we reserve the right to review, screen (including with automated tools), remove, or refuse any content at any time and for any reason, including content we believe violates these Terms. As described in Section 14, certain communications are automatically screened.

13. Communications, Text Messages, and Calls

By creating an account, you consent to receive transactional and account-related communications from us, including emails, push notifications, and SMS text messages (for example, phone verification codes and booking updates). Message and data rates may apply, and message frequency varies. SMS consent is not a condition of purchasing any service. You can opt out of promotional push notifications in the app's notification settings; transactional messages (such as verification codes and booking notifications) are part of the Service. You agree that we may communicate with you electronically and that electronic communications satisfy any legal requirement that communications be in writing.

If the app offers in-app calling between Customers and Providers, calls may be routed through platform phone numbers to protect both parties' personal numbers, and we may log call metadata (such as time and duration). We do not record call audio.

14. Automated Screening and Moderation

To protect users and the integrity of the marketplace, messages, requests, and offers sent through the platform are automatically screened, including for attempts to share contact information in violation of Section 11. We may also use automated and manual review of content and activity for safety, fraud prevention, and policy enforcement, and may take enforcement action including content removal, warnings, suspension, or termination.

15. AI Features

Parts of the Service, such as the in-app support assistant, may be powered by artificial intelligence. AI-generated responses are provided for convenience and informational purposes only; they may be inaccurate or incomplete, and they do not constitute legal, veterinary, or professional advice, and do not modify these Terms or create binding commitments by Pawprint. Official policies are those stated in these Terms and other posted policies. Where the support assistant cannot resolve an issue, you can ask to be connected with our team.

16. Third-Party Services; App Store Terms

The Service relies on third-party services, including Stripe (payments and identity verification), Apple, and Google. Your use of those services may be subject to their own terms and privacy policies, and Pawprint is not responsible for third-party services.

If you downloaded the app from the Apple App Store or Google Play, you acknowledge that these Terms are between you and Osprey Technology LLC only — not with Apple Inc. or Google LLC. Apple and Google have no obligation to provide maintenance or support for the app and are not responsible for addressing any claims relating to the app, including product liability, regulatory, or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of the iOS app and may enforce these Terms against you. Your use of the app must also comply with the applicable app store's terms of service, including the Apple Media Services Terms and Conditions usage rules.

17. Disclaimers; Limitation of Liability

Pawprint is a marketplace platform that facilitates connections between Customers and Providers. We do not guarantee the quality, safety, or legality of services offered by Providers. To the fullest extent permitted by law:

Pawprint is not liable for any injuries, damages, or losses arising from services arranged through the platform
We are not responsible for the actions, omissions, or conduct of any Customer or Provider, whether online or offline
Our total liability to you for all claims arising out of or relating to the Service shall not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the amounts you paid to Pawprint in the 12 months preceding the claim
We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you. In that case, our liability is limited to the maximum extent permitted by law. The limitations in this section are fundamental elements of the bargain between you and us, and apply regardless of the theory of liability and even if a remedy fails of its essential purpose.

18. Indemnification

You agree to indemnify, defend, and hold harmless Osprey Technology LLC, its officers, directors, employees, agents, and affiliates ("Pawprint Parties") from and against any and all claims, demands, suits, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your interactions with other users, including any services provided or received through the Platform; (d) any dispute between you and another user; (e) your negligence, willful misconduct, or violation of any applicable law; or (f) any injury, illness, death, loss, or damage to any person, pet, or property arising from services arranged through the Platform. This indemnification obligation survives termination of your account and these Terms.

19. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully — it affects your rights. It requires most disputes between you and Pawprint to be resolved through binding individual arbitration, and it waives the right to a trial by jury and the right to participate in class actions.

Disputes Between Users

If a dispute arises between a Customer and Provider, we encourage both parties to first attempt to resolve it through direct communication. If a resolution cannot be reached, either party may contact Pawprint at support@pawprint.company. Pawprint may, but is not obligated to, assist in resolving disputes between users.

Informal Resolution First

Before filing an arbitration or court claim against Pawprint, you agree to first contact us at support@pawprint.company with a written description of your claim and give us 30 days to attempt to resolve it informally. We will do the same before bringing a claim against you. This is a condition of starting arbitration.

Agreement to Arbitrate

Except for the carve-outs below, you and Osprey Technology LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at adr.org) then in effect, as modified by this section. The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitrator (not a court) has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides issues relating to the Class Action Waiver below. Arbitration will take place in the county where you live, or remotely by videoconference or on written submissions where the AAA rules allow. Payment of filing and arbitrator fees is governed by the AAA Consumer Arbitration Rules; if your claim is for $10,000 or less and is not frivolous, we will pay arbitration fees beyond the portion the AAA rules require you to pay. The arbitrator may award the same individual relief a court could award.

Carve-Outs

Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or to stop unauthorized use of the Service. Nothing in this section prevents you from reporting issues to government agencies or seeking relief from them where the law preserves that right.

Class Action and Jury Trial Waiver

You and Pawprint each waive the right to a trial by jury and the right to bring or participate in any class, collective, consolidated, or representative action. Claims may be brought only in an individual capacity. The arbitrator may not consolidate more than one person's claims without all parties' consent. If a court finds this Class Action Waiver unenforceable as to a particular claim, then that claim (and only that claim) must proceed in court, and the remainder of this arbitration agreement remains in effect.

Coordinated Filings

If 25 or more similar arbitration demands are filed against Pawprint by the same or coordinated counsel, the parties agree that the demands shall be resolved in staged proceedings consistent with the AAA's mass-arbitration procedures then in effect, with fees payable as those procedures provide.

Opt-Out

You may opt out of this arbitration agreement (including the class action waiver) by emailing support@pawprint.company with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name, the email address on your account, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Severability of Arbitration Terms

If any part of this Section 19 (other than the Class Action Waiver, addressed above) is found unenforceable, the rest of this section remains in effect.

20. Intellectual Property; Copyright Complaints

The Pawprint name, logo, and all related branding, design elements, software, and content (excluding User Content) are the intellectual property of Osprey Technology LLC. You may not use our trademarks, logos, or branding without prior written consent. Your rights in content you upload are addressed in Section 12 (User Content and Reviews).

If you provide suggestions, ideas, or other feedback about the Service, we may use it without restriction or compensation to you.

If you believe content on the Service infringes your copyright, send a notice to support@pawprint.company with the subject "DMCA Notice" that includes: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature. We may remove allegedly infringing content and may terminate repeat infringers' accounts.

21. Termination

We reserve the right to suspend or terminate your account, or your access to some or all features, at any time, with or without notice, for violations of these Terms or for any conduct that we determine, in our sole discretion, is harmful to the platform, other users, or animals. You may stop using the Service at any time and may delete your account in the app (Settings) or by contacting us.

Upon termination, your right to use the Service ceases immediately. Any outstanding payments owed to Providers for completed services will still be processed, and amounts you owe remain due. Sections of these Terms that by their nature should survive termination do survive, including Sections 5–9, 12, and 17–25.

22. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions, except that the Federal Arbitration Act governs Section 19. For any dispute that is not subject to arbitration, you and Pawprint consent to the exclusive jurisdiction of the state and federal courts located in North Carolina, and waive any objection to venue in those courts. Nothing in this section deprives you of mandatory consumer protections of the state where you live.

23. General Terms

Entire Agreement: These Terms, together with the Privacy Policy and any in-app agreements you accept (including the Provider Agreement and Pet Owner Agreement), are the entire agreement between you and us regarding the Service and supersede any prior agreements.
Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
Force Majeure: We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failures of third-party services or infrastructure.
Notices: We may provide notices to you within the app, by push notification, or by email to the address on your account. You may send notices to us at the contact information below.

24. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms within the app and updating the "Last updated" date, and, for significant changes, by additional notice such as an in-app message or email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. Material changes to Section 19 (arbitration) will not apply to disputes that arose before the change took effect.

25. Contact Us

If you have questions about these Terms, please contact us at:

Osprey Technology LLC
Email: support@pawprint.company
Phone: (980) 352-8919